Annual Maintenance Package Terms

Basic Annual Maintenance Package Terms:

• All maintenance packages are for a minimum of 12 months period.
• Maintenance packages are billed annually, however, are paid monthly via direct debit on the 1st of every month.
• Packages may include 12 months of basic website hosting, email hosting, and DNS hosting.
• Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.
• Does not includes any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work.
• Work-hours are tracked in 1 Hr block. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional work hours are requested for your approval.
• Digital Impressions employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.
• Any extra hours used will be billed separately @ INR 1000/hour excluding GST.
• Support requests need to be sent via email to [email protected]
• The package is auto-renewed every year on its anniversary date with a 10% increase.

Payment terms: 

• Monthly maintenance package fees will be charged to the clients on the 1st day of every month.
• An administrative fee will be charged to the clients account for any late payments or declined credit card charges.
• More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.
• There are absolutely no refunds for any fees related to the monthly maintenance package.

Termination:

• In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.
• Ongoing term: For any reason, if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.
• Digital Impressions reserves the right to terminate annual maintenance at any time with written notice to the Client.